FAQs

It is not unusual for questions to arise when making purchases online, that is why we have put together this list of frequently asked questions to help you along the way. If your question is not on the list or answered in some way here, please do not hesitate to send an email using the form on our contact page

To make payments for your order, there are two options for residents of Nigeria or customers who operate a Nigerian bank account.

Payments From Within Nigeria.

- You can pay safely online on our website using your credit or debit card via our payment gateway powered by Paystack during the checkout process.

- You can make full payments (including shipping and any taxes) via a bank or mobile transfer. To do this, please ensure to select the Bank Transfer option on the checkout page. This will reveal the bank details to make payment to. Please ensure to click the Submit button to submit your order after payment is made to ensure we actually receive your order.

Payments from Outside Nigeria.

If you do not own or operate a Nigerian bank account, you can make payments safely on our website using our payment gateway, Paystack. Select the Credit Card payment option and follow the prompts.

you can make instant payment using the app Send Wave**. To do this, select the Bank Transfer option at checkout to reveal our bank details to make payment to. Once payment has been successful, please click the submit button to submit your order to us.

(please note, Send Wave is only available for users in the US, UK, Canada, Italy, Spain and Ireland

We hope that you will be delighted with your order. However, if within 7 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card or original method used in the original sales transaction. Please note that goods must be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note.

Custom, personalized or engraved items as well as earrings or any jewelry with piercings cannot be returned, exchanged or refunded.

We generally process and prepare your order for dispatch immediately if it is in stock, so you may not be able to make any amendments or cancel your order once your order has been received by the courier company. In this instance, you would have to return your order immediately you've received it in accordance with our Returns Policy.

If your item is made to order, you have 24hrs to change or cancel your order.

**The Send Wave link will take you to a third party website, owned and operated by an independent party over which Zivanora LTD. has no control or affiliations ("3rd Party Website"). Any link you make to or from the 3rd Party Website and/or app will be at your own risk. Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

Unless otherwise expressly agreed in writing, Zivanora LTD. and its affiliates (collectively "Zivanora LTD.") are not in any way associated with the owner or operator of the 3rd Party Website or responsible or liable for the goods and services offered by them or for anything in connection with such 3rd Party Website. Zivanora LTD. does not endorse or approve and makes no warranties, representations or undertakings relating to the content of the 3rd Party Website.

In addition to the terms stated in Zivanora LTD. Important Legal Notices, Zivanora LTD. disclaims liability for any loss, damage and any other consequence resulting directly or indirectly from or relating to your access to the 3rd Party Website or any information that you may provide or any transaction conducted on or via the 3rd Party Web site or the failure of any information, goods or services posted or offered at the 3rd Party Website or any error, omission or misrepresentation on the 3rd Party Website or any computer virus or hacking arising from or system failure associated with the 3rd Party Website.

By proceeding, you will be confirming that you have read and agreed to the terms herein and agree to use the 3rd Party Website or App at your own discretion.