FAQs

It is not unusual for questions to arise when making purchases online, that is why we have put together this list of frequently asked questions to help you along the way. If your question is not on the list or answered in some way here, please do not hesitate to send an email using the form on our contact page

What is the returns and refund policy?
- Do you deliver to my country?
- Can I exchange an item?
- Can I change or amend my order once it has been placed?
- What size ring do I need?
- Can I shop without creating an account?
- I want to shop for my wedding party, do you offer discounts?
- I want to shop for my wedding party, what do I need to know?

What is the returns and refund policy?

We hope that you will be delighted with your order. However, if within 8 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card or original method used in the original sales transaction. Please note that goods must be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note. Custom or engraved items are non-returnable/non-refundable.

Do you deliver to my country?

At the moment, we deliver across Nigeria, Africa, United States, UK and Canada. If you would like a delivery outside these countries please send us an email. We hope to deliver globally soon. Read more about our shipping and delivery policy here.

- Can I exchange an item?

Please see our Returns & Exchange policy

- Can I change or amend my order once it has been placed?

We generally process and prepare your order for despatch immediately if it is in stock, so you may not be able to make any amendments or cancel your order. In this instance, you would have to return your order once you've received it in accordance with our Returns Policy. If your item is made to order, you have 24hrs to change or cancel your order.

- What size ring do I need?

To find out what size you need, please refer to our ring sizing guide or visit your local jewellers, where you can usually have your ring size measured.

- Can I shop without creating an account?

Yes, you can. This means we will only collect the minimum amount of details from you to process your order and you will not be required to create an account.

- I want to shop for my wedding party, what do I need to know?

We are glad you have chosen us to be a part of your big day! Zivanora has a wonderful selection of jewelry options perfect for every member of your wedding party; from the bride to the bridesmaids.

When shopping for yourself the bride, or your bridal party, please make sure to note the production time for each item. We strongly advise your purchase shouldn't be left until the last minute to avoid any delays.

If the items you desire are in stock, they would be packaged and shipped to you using our standard shipping schedule. If you would require expedited shipping, please email us via the contact page.

- I want to shop for my wedding party, do you offer discounts?

We offer customizable versions of the gift items listed on the Wedding Gifts page as well as exclusive discounts for bulk purchases for your wedding party.

A one time discount is offered for purchases of 6 items or more. Since it is a one time offer, please ensure you place your order for all items at once. To get this code, please send us an email via the contact page.

Please note that customized items cannot be returned, exchanged or refunded. Every other item purchased follows our standard Returns & Exchange policy

If you have any other questions, please email orders@zivanora.com

Sale

Unavailable

Sold Out