FAQs

It is not unusual for questions to arise when making purchases online, that is why we have put together this list of frequently asked questions to help you along the way. If your question is not on the list or answered in some way here, please do not hesitate to send an email using the form on our contact page

What is the returns and refund policy?
- Do you deliver to my country?
- Can I exchange an item?
- Can I change or amend my order once it has been placed?
- What size ring do I need?
- Can I shop without creating an account?

What is the returns and refund policy?

We hope that you will be delighted with your order. However, if within 8 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card or original method used in the original sales transaction. Please note that goods must be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note. Custom or engraved items are non-returnable/non-refundable.

Do you deliver to my country?

At the moment, we only deliver within Nigeria. All other locations such as, Africa, United States, UK and Canada are available on request via e-mail. We hope to deliver globally soon. Read more about our shipping and delivery policy here.

- Can I exchange an item?

Please see our Returns & Exchange policy

- Can I change or amend my order once it has been placed?

We generally process and prepare your order for despatch immediately if it is in stock, so you may not be able to make any amendments or cancel your order. In this instance, you would have to return your order once you've received it in accordance with our Returns Policy. If your item is made to order, you have 24hrs to change or cancel your order.

- What size ring do I need?

To find out what size you need, please refer to our ring sizing guide or visit your local jewelers, where you can usually have your ring size measured.

- Can I shop without creating an account?

Yes you can. This means we will only collect the minimum amount of details from you to process your order and you will not be required to create an account.

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